Shipping Policy
Last updated: October 2024
We want your Vellora Belief Foot Cream to arrive quickly and safely. Below you’ll find everything you need to know about how and when your order ships.
Processing Time
All orders are processed within 1–2 business days (Monday–Friday, excluding federal holidays). Orders placed after 2 PM ET may begin processing the following business day. You’ll receive a shipping confirmation email with tracking information once your order leaves our facility.
Domestic Shipping Rates & Delivery Times
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping | 5–7 business days | $5.99 |
| Expedited Shipping | 2–3 business days | $12.99 |
| Free Standard Shipping | 5–7 business days | FREE on orders $50+ |
Where We Ship
We currently ship to all 50 U.S. states, including Alaska and Hawaii. We do not ship to U.S. territories or internationally at this time.
Order Tracking
Once your order ships, you’ll receive an email with a tracking number. You can track your package directly through the carrier’s website. Please allow up to 24 hours for tracking information to appear after you receive the notification.
Address Accuracy
Please double-check your shipping address before placing your order. Vellora is not responsible for delays or non-delivery due to incorrect address information. If you notice an error immediately after ordering, contact us right away at support@vellorabelief.com and we’ll do our best to correct it before your order ships.
Lost or Damaged Packages
- If your tracking shows “delivered” but you haven’t received your package, please wait 24 hours and check with neighbors or your building’s mail area.
- If your package arrives damaged, take photos immediately and contact us within 7 days of delivery.
- For lost or damaged orders, we will arrange a replacement or refund at no charge.
Questions?
Reach out anytime at support@vellorabelief.com. We’re happy to help.