Refund & Guarantee Policy

Refund & Guarantee Policy

Last updated: October 2024

30-Day Money-Back Guarantee

If you’re not completely satisfied with Vellora Belief Foot Cream, return it within 30 days of delivery for a full refund—no questions asked.

How to Request a Refund

  1. Email us at support@vellorabelief.com with your order number and reason for return.
  2. We’ll reply within 1–2 business days with return instructions.
  3. Ship the product back to us (partially or fully used is fine).
  4. Once we receive your return, your refund will be processed within 3–5 business days to your original payment method.
📌 You do not need to finish the product to qualify. Partially used tubes are fully eligible under our 30-day guarantee.

Eligibility

  • Refund requests must be made within 30 days of your delivery date.
  • Applies to purchases made directly on VelloraBelief.com.
  • One refund per household per product (to prevent abuse of our guarantee).
  • Gift purchases are eligible—the gift recipient may request the refund.

Exchanges

We don’t currently offer direct exchanges. If you’d like a different product, request a refund on your original order and place a new order at your convenience.

Damaged or Defective Items

If your order arrives damaged or defective, please email us a photo within 7 days of delivery. We will send a replacement at no charge or issue a full refund—your choice.

Shipping Costs for Returns

We cover return shipping on damaged or defective items. For all other returns under the 30-day guarantee, the customer is responsible for return shipping costs.

Questions?

We’re always happy to help. Reach us at support@vellorabelief.com, Monday–Friday, 9 AM–5 PM ET.